Complaints Procedure

Client Complaint Procedure

If you are dissatisfied with any aspect of our service, and wish to make a complaint, please put your complaint in writing and the following procedures will be followed in dealing with your complaint.

1. Mr. A.R. Jamieson MRICS has been appointed in this company to deal with complaints, and you should not hesitate to contact him.

2. Once we have received your written complaint, Mr. A.R. Jamieson will contact you within 7 working days of him receiving the complaint. At this stage we will give you our understanding of your case. We may also invite you to make any further comments that you may have in relation to this.

3. Within 21 days of receipt of your written summary, Mr. A.R. Jamieson will write to you to inform you of the outcome of their investigation into your complaint and let you know what action we have taken or will take.

4. If you still remain dissatisfied with any aspect of our handling of your complaint, then we will attempt to resolve this promptly through negotiations, and otherwise agree to the referral of your complaint.

Consumer Clients:Business Clients:

The Ombudsman Services

Clarke Gammon Wellers is a member of the Ombudsman Services:
Property which may be able to help with your complaint if we are unable to.

Property website is:
www.ombudsman-services.org
Further details available.

RICS Dispute Resolution Service

Surveyors Court
Westwood Way
Coventry
CV4 8JE

Tel. 0207 695 1670
Fax. 0207 334 3746
Email: regulation@rics.org
Website: www.rics.org/drs